Staff Frequently Asked Questions

Resources for Staff

See the most frequently asked questions by staff across the following categories:

See the most frequently asked questions by staff across the following categories:

Getting started
Course setup
Publishing
Cidilabs Design Tools
Articulate Storyline
H5P
Learning Tools Interoperability
Request a new feature in MyUni
Grading/Assignments
Log-In Times
Communication
Echo360
Active Learning Platform (ALP)
Add/Remove People (Manage People)
News feed - Twitter
Zoom - Audio Transcription
Zoom - Breakout Rooms

If you have a different question, please contact us and we'll add it to this page.

Getting started

How do I access MyUni?

Log in with your usual username and password at http://myuni.adelaide.edu.au/. You can also log in via the Canvas Teacher mobile app.

Why do I need to accept Terms of Use for Canvas when logging in to MyUni for the first time?

The global interface for terms of use acceptance is presented to all new Canvas users, whether accessing courses offered through the ‘Canvas Network’ (including Instructure’s MOOC platform for open learning), or through an instance of Canvas for a specific institution, such as MyUni.

Although the University's organisation-level agreement with Instructure ensures increased security for student and staff data privacy, the global nature of cloud-hosted software means the checkbox step can’t be removed at this time, hence the requirement to click the agreement to use MyUni.

I'm teaching at the University of Adelaide. What do I need to know about MyUni?

Everything you need to know can be found on the Did you know page.

How do I download the Canvas Teacher app?

Take a look at the installation guides available for both iOS and Android devices.

How do I use the Canvas Teacher app?

Take a look at the Canvas Teacher page for more information.

How do I sync the calendar to Google, iCal and Outlook?

Google
iCal
Outlook

Can courses be combined (cross-listed) in MyUni?

Yes, courses can be combined (cross-listed) in MyUni. Course merges in MyUni are activated via PeopleSoft. See here for more information.

How do I let students know about MyUni?

You can present these slides in your first lecture and add as reference material in your course site to familiarise students with MyUni. Select the image below to download the presentation.

How do I see permissions or access to content in MyUni?

Different roles have different permissions in MyUni. Not all roles have the same access privileges. As a course coordinator, you will be assigned the "Teacher" role. For a full list of permissions, see our MyUni Roles document.

Is there a storage limit on my course?

Storage quota limits are by default set to 5000MB. This can be viewed in the settings page of your course. There is no size limit for student submissions, however there is a 500MB limit for uploads to their “files area”.

How do I view my files in MyUni?

How do I view course files and the current storage quota?

How do I add readings to my course?

The Library provides a centralised service for the processing and management of copyright materials that are required for teaching purposes by staff members of the University of Adelaide. Refer to the Library website for further details:

Course Readings

Note: Information on adding course readings prior to Semester 1 2019 (e.g. Summer School 3905, Trimester 1 3933, Quadmester 1 3942 courses) can also be access from the above site.

How do I add or remove courses from my MyUni dashboard?

You can customise the appearance of your course list.

When, and how, do I use Groups and Sections in MyUni?

See the Supporting Group Work page.

Can I use Mobius/Maple TA in MyUni?

Maple TA v.2016 has been renamed Mobius and is integrated into MyUni.

Course setup

How do I rollover/set up my course in MyUni ?

With MyUni you have two options available for setting up your course.

Re-using content? You can select as much—or as little—content as you like.

New course? Re-design? Import the MyUni course template with no content.

You're not locked in by your choices! You can add or delete content any time after you set up a course in MyUni - whether you choose to import the template or re-use content.

See the course setup page for full instructions.

Will my courses be moved to the new semester automatically?

No. Course coordinators now have the flexibility to choose when to ‘set up’ a new course themselves—and what content to import— for the next semester.

See the course setup page for full instructions.

How can I use the "date forward" feature in MyUni?

When importing content from another MyUni course, you can use the "date forward" feature to modify events and assignment due dates/days. You may also choose to remove all dates from imported content.

What happens with all the links on my home page? Do they come across when I set up my course?

When importing content from another MyUni course, internal course links will point to the current (not previous) course. Where you may have chosen not to import specific content (e.g. a file), internal links will be broken.

To check for broken links, run the link validator.

Who will show as the author of the new course files?

No 'author' will appear for content that has been imported. If the file is modified (e.g. file name changed) the name of the person who last edited the file will appear as "Modified by..."

What will show as time stamps for new course content?

Files are time stamped with the date and time they were uploaded to MyUni. This will be retained even when imported from another course. No 'owner' will be listed against the content.

Will future versions of my course link to or change the original material?

Importing content from other MyUni courses copies/duplicates the content (including files). Any changes you make in the new course will not retroactively alter previous courses.

Will links remain to the old course? Do I need to move content for links to work?

When importing content from another MyUni course, internal course links will point to the current (not previous) course. Where you may have chosen not to import specific content (e.g. a file), internal links will be broken.

To check for broken links, run the link validator.

Will my quizzes come across with the new course setup?

Yes, quizzes and question banks can be imported from another MyUni course.

NB. It is good practice to store images used for quizzes in a separate folder in Canvas. This makes it easier if you ever import specific content as part of a course import.

I wasn’t the course coordinator for this course last time it ran. How can I get access to the course in MyUni that I want to copy?

Contact MyUni Support team to be added into the course in past semesters.

How do I request the creation of a non-catalogue (AU) course?

See the section on Organisational (AU) courses .

How do I enrol students into non-catalogue (AU) courses?

See the section on Organisational (AU) courses .

Publishing

Why isn't an Assignment showing up in Grades/Marks?

Only published and “graded” type assignments appear in Grades/Marks . Verify that the assignment is published (no longer in draft state) and set to a type of graded. Learn more about publishing assignments and assignment types:

How to publish an Assignment
Assignment types available

Why can't students access module/content/assignments?

The most likely reason is that the module/content/assignment hasn’t been published yet. Published items are noted by a green checkmark symbol. Unpublished items are instead marked by a grey 'prohibited' symbol.
Unpublished assignments are invisible to students and excluded from grade calculations.

Learn how to use Draft State or restricted access:

Module Draft State
Assignment Draft State
Discussion Draft State
Files Access Restriction
Pages Draft State
Quizzes Draft State

Why isn’t my course showing for students?

Instructors need to click on the Publish button to make the course available to students.

How to publish a course

Articulate Storyline

Will my Storyline packages continue to work in MyUni?

Yes, you can upload SCORM packages published from Storyline into MyUni. For step-by-step instructions on how to publish Storyline files to MyUni, please view the how-to document.

Some users have experienced problems uploading SCORM packages published from Storyline into MyUni. Upgrading Storyline 2 from version 4 to version 11, republishing the file, and uploading the file to MyUni may solve this issue. If you require assistance updating to the latest version of Storyline, please contact MyUni Support team.

If this does not solve the issue with your Storyline package, you can either republish the module in an alternative software (training courses in Powerpoint interactive modules are available, which can replace most existing Articulate Storyline modules) or you can upload the file to Articulate Support (the software vendor) for their assistance.

What is the future of Storyline?

Existing Storyline packages developed by staff remain supported by the University and SCORM packages published from Storyline can be uploaded into MyUni. If you wish to keep using your Storyline files in MyUni, and they work as expected, there is no need to do anything after uploading and testing them in MyUni. We recommend keeping the original source files so you can make changes in future.

Articulate (the vendor of Storyline) have released a new suite of products called Articulate 360, which includes a new product called Storyline 360. Articulate have not advised how long they will continue to support the standalone Storyline product. In anticipation that Articulate will remove support for the standalone Storyline product at some time in the future (as various other technologies such as Flash, Director, Authorware have dated and become unsupported), the University has explored alternatives to Storyline.

Some tools in MyUni and Echo360 have the ability to replace some of the existing functionality provided by Storyline, eg. pages, quizzes. H5P is now recommended instead of Storyline.

Interested staff can speak with their Learning Designer or Educational Technologist about other functionality that may work for their needs and explore the options outlined in the MyUni Learning Centre.

What should I do if my Storyline is working correctly?

If your Storyline content is working correctly then there is no need to change it.

**What should I do if my Storyline is not working correctly?**

Storyline normally works properly when using the Mozilla Firefox browser. If you or your students find that it is not working properly then first check that the Mozilla Firefox browser is being used. If you continue to find that your Storyline content is no longer working correctly, or if you are thinking about revising it, then register the issues for this course by filling out the Learning Resource Development Request Form. A team member of the Learning Enhancement and Innovations (LEI) team will then:

Check the Storyline packages in your course to assess the problems
Make an appointment with you to:
- Discuss options for redeveloping your course and content.
- Develop H5P interactives as replacements for Storyline.
- Provide at elbow support to get you started.
- Discuss options for training workshops

Learning Tools Interoperability

What LTIs are available in MyUni?

MyUni uses Learning Tools Interoperability (LTI) standards to allow for plug-ins to be used within its platform for additional functionality.

The EduApp Center lists many LTIs (you will need to ensure you select “Canvas” from the Platform drop-down list) for various contexts. As all LTIs require at least some user information to work correctly, careful consideration and investigation are required to ensure each LTI implemented manages student and staff privacy and data security consistent with our legal and moral obligations.

What if I want to do something that currently doesn’t have that functionality in MyUni?

Please contact MyUni Support first to establish whether there is a workaround or an LTI that is implemented and could provide the functionality you require. You can also check the ideas for Canvas functionality and vote for those which you would find useful to increase its chances of being developed. Additionally, have a look at LTIs that already exist for Canvas (select ‘Canvas’ from the Platforms drop-down menu).

Where can I find out how my suggestions for Canvas functionality are going?

You can keep track of any ideas submitted to Canvas.

As a teacher, I’m getting an error when I try to view my Turnitin assignments/Echo360/other LTI tool link in my course in ‘Student View’. What is going on?

We have a new tool that allows you to access the full student view of your course including all external tools that require student profiles—such as Echo360 and Turnitin.

You can now use a Student View account login to gain full access to all tools. Visit the Student View Accounts page to find more information about setting up your full Student View Account.

The core 'student view’ tool in MyUni does not work for LTI integrations, such as Turnitin or Echo360, which rely on a “real student” to link back to MyUni. Please use the Student View Account login to view all tools within MyUni.

Grading/Assignments

Can I mark assignments on my phone or device?

You can mark assignments from your mobile device using the Canvas Teacher app. The app supports the same functionality as the desktop version of SpeedGrader.

Known issue:
Due to syncing issues with Grades/Marks, the Turnitin iPad app is not currently recommended for marking but can be used for other purposes e.g. similarity check. Our integrations team is working with the vendor to improve this with a later version of the LTI integration.

As a workaround, we suggest that you grade submissions made to Turnitin assignments from a desktop computer or laptop, rather than using the Turnitin iPad app when using Grades/Marks.

How does the Total Column calculate ungraded assignments?

Grades/Marks provides a running total for students. The running total in Grades/Marks is based on the total points earned and the total points possible for all assessments that have been graded so far. Any assessment items that have a null value (dash) or an ungraded submission will not be included in the students’ running total calculation.

Where a column is muted in Grades/Marks, this alters the student view of the running total. The Student View is dependent upon the assignment being unmuted in the Grades/Marks.

See Grades/Marks for more information.

How do I hide grades from students?

How do I mute or unmute an assignment in Grades/Marks?

How do I exempt a student from an assignment?

"Excusing" a student from an assignment means that the assignment will not be considered or calculated in that student’s grade total.

Learn more about How to excuse a student from an assignment.

How do I assign marks to individual group members in MyUni?

If you want to make exceptions for an individual(s) in a group assignment, you will need to access the assignment in draft view and configure the "This is a group assignment option". Check "Assign marks to each student individually". You can then set individual marks for selected students in Grades/Marks without affecting other group members.

Students aren’t seeing feedback or comments on marked assignments. How do they see comments?

See our guides for accessing comments on assignments marked in Turnitin and SpeedGrader. It may help to share these with your students when you release your grades.

How do I add extra points to a Quiz?

When grading a Quiz in the SpeedGrader, instructors have the option to add “Fudge Points.” Fudge Points is a feature that allows instructors to manually add or remove points from a student's overall quiz score. This can be used to award extra credit or impose a penalty for late submission without affecting individual question scoring. This feature is only available in SpeedGrader.

Learn more about How to use Fudge Points in SpeedGrader.

How can I give a student additional attempts at taking a quiz?

Instructors can grant access to an individual student, several students, or the entire class to have extra attempts on a quiz. If the quiz is locked, an instructor can also manually unlock the quiz for an individual student, even if the student has not yet taken the quiz.

Learn more about How to give students extra attempts on a quiz

Can I award a student the highest attempt taken for a quiz?

Yes, instructors can choose whether to keep the highest score, latest score, or average score from all attempts.

What options are available for quizzes?

I'm seeing errors on Turnitin. Where can I find more information about these?

See our Turnitin page.

Why are my quiz analytics displaying differently in Canvas than when I download them?

This is a known issue for quizzes that meet the following criteria: the quiz needs to have multiple attempts enabled, the quiz score to keep needs to be set to "average", and the students would need to take multiple attempts and get different scores. If these criteria are met, then the students who have multiple attempts with different scores will not display on the quiz analytics page.

As of now, you can work around this issue by using the Student Analysis or Item Analysis buttons, both which can be downloaded from the quiz analytics page.

Log-In Times

Will I be automatically logged out of MyUni?

Users are automatically logged out of MyUni after 30 minutes of inactivity. Activity in MyUni is triggered by clicks within the interface. Typing in a text field (Discussions, essay questions, text entry assignments, etc.) does not constitute activity. To avoid losing work it is recommended that users trigger activity by clicking within the page, as well as copying work to MS Word or other word processing software.

Communication

How do I send an email from MyUni?

Instructors can message their students in a variety of ways in MyUni once the course is published. The most common way is through the Inbox (also known as Conversations). Based on how you set up your preferred notifications in your user settings, you may also reply to student messages from MyUni in your email. Learn more about the Conversations feature:

How do I use Conversations as a Student

How to send messages using Canvas Conversations as a Teacher

Using Email to Manage Conversations

When contacted via the Inbox, the instructor can then reply to the student directly from that email notification. All messages are stored in the Inbox for future reference.

I'm getting too many emails from my students creating Announcements within their groups. What can I do?

You can turn off the email notifications for Announcements and most other Canvas functions by visiting the Notifications area of your profile.

Click on your Profile at the top of the blue Global Navigation Menu. In Notifications, click on the "X" for each function to turn off unwanted notifications.

Does an announcement get sent when the course has not been published?

No – announcements can only be sent within published courses.

Are emails sent from MyUni when a course is not published?

Yes, but you can only send emails to other instructors in the course, not students.

Are Chat comments able to be deleted?

Currently, there is no feature option to delete chat comments. However, it is possible to hide the Chat button.

How do I manage Course Navigation links?

I’ve heard that we’re using Zoom for virtual classrooms now. What do I need to know?

We are now using a new virtual classroom tool—Zoom—as part of the University’s move to MyUni.

All University staff have a Pro licence for Zoom.

To use Zoom, go to https://adelaide.zoom.us/ and log in with your University I.D.

Once you have created a meeting in Zoom, you can paste the link into MyUni for your students to access.

To learn more about Zoom, visit the Virtual Classroom page.

We schedule Zoom virtual classroom sessions regularly to experience the virtual classroom from a student perspective. Please click the link below to see the latest date(s) or register your interest in the next session:

https://training.adelaide.edu.au/courses/18019

Echo360

What is Echo 360?

Echo360 is the lecture capture and interaction tool for the university.

To find a venue with Echo360 installed go to the room booking system.

How much longer will the MyMedia system be available?

MyMedia is no longer being used for lecture recording. MyMedia was decommissioned in 2017 and its repository in November 2018.

How do I use the Echo360 device in the lecture theatre?

Please see our information sheet on the touch panel, indicator light and ad hoc recording.

Echo360 has been installed in venues with a capacity of 30 or more. Search the room booking system for Echo-enabled venues.

I have a lecture that lasts for two hours. Will I see two recordings or one?

That depends on how the lecture is timetabled. If the lecture is timetabled as a single activity in Syllabus Plus, there will be a single recording. If the lecture is scheduled as two independent activities, there will be two separate recordings. To amend the timetable, contact your Faculty Timetabling Officer.

What happens if a lecture is cancelled?

If a lecture is cancelled, it needs to be removed from the timetable. Any lectures that are not deleted in Syllabus Plus will still be captured.

What happens if I do not complete the lecture at the scheduled end of the lecture?

Recordings start and stop automatically. The recording will cease at the timetabled end time.

Course coordinators who have used Echo360 previously have suggested lecturers stick closely to their scheduled times. Avoid going past the recording cut-off time or rushing through your content if you think you may run over your scheduled time.

What happens if I complete the lecture earlier than the scheduled end time of the lecture?

If your lecture finishes before the scheduled finish time, hitting pause will effectively end the recording.

Am I able to split a recording?

Recordings can be edited. Echo360 has an in-built video editor which allows staff to edit/splice video after the recording is complete. To split a recording into separate files, we recommend instead that you download the capture and edit in the video editing software of your choice.

Which elements of the lecture will be recorded?

Echo360 will capture whatever is visible on the screen. This can be data from the in-lecture computer, a laptop, or from the document camera.

Will the document camera work with Echo360?

Yes, input from the document camera will still work with Echo360.

Where is the audio recording picked up from?

Audio is picked up from lapel and roaming mics.

Will the audio recording pick up audio from a YouTube or other type of video played in a lecture?
What about copyright?

Echo360 will capture the video and audio from YouTube or other videos played on screen during a lecture. Please ensure you pause the recording while any video from an external source is playing, as this is subject to copyright restrictions.

To ensure that students can access this content when they are watching the recording, please include the URL of the source file in the slide prior to any embedded multimedia files (along with appropriate referencing).

Please see our decision tree example to help you understand how Minimum Guidelines advice on copyright will work in practice.

I'm in a room with Echo360, but I'm not teaching a lecture. Can I still record?

Yes. If the venue has Echo360 installed and you are a Teacher in a Canvas course, you can start an ad-hoc recording. See our start an ad-hoc capture guides for more information.

I need to record a lecture but I am in a room that does not have Echo360. What can I do?

We suggest that you consider the following options:

1. Consider pre-recording a video using Personal Capture, or in a video recording suite. Contact a Learning Designer about alternatives that may be suitable for you.

2. Use the Echo360 Personal Capture application.

3. Relocate to a venue that has Echo360. Discuss this possibility with your Faculty timetabler. You can start an ad-hoc recording if you are in a venue that has Echo360.

Can I start an ad hoc recording in Echo360?

You no longer need to manually start and stop a recording when presenting a scheduled lecture on the timetable. However, if you’d like to record a session outside the schedule and you’re in a room with Echo360 installed, you can initiate an ad hoc recording through the Start Capture feature.

I can't see the 'Start' button for ad hoc recording in Echo360. What do I do?

This is a browser resolution issue. You can fix by zooming Out (Ctrl -) which will show the “CANCEL” and “START” buttons at the bottom of the pop up window.

If this does not fix your issue, please call AV Services on 8313 3958 or use the direct dial phone in the lecture venue.

I can't see the 'Stop' button for ad hoc recording in Echo360. What do I do?

Please call AV Services on 8313 3958 or use the direct dial phone in the lecture venue.

Can I opt out of lecture recording?

All lectures are now recorded based on the University timetable. If you have a case to opt-out of a lecture, please see the new opt-out application form on the MyUni website.

Active Learning Platform (ALP)

Can I use Echo360 ALP quiz functions in a room without lecture recording capabilities?

Yes. Echo360 quizzes/polls only require internet access for students to undertake them and for staff to view the analytics afterwards.

Why can't I see my animations or embedded files in my presentation in Echo360?

When you upload your PowerPoint (.ppt) slides into Echo360, they are converted into images and will lose all animations, links and embedded content (i.e. videos).

Blackboard Retirement

What happened with Blackboard?

Blackboard was decommissioned in December 2017.

An archive of the last 3 years of courses was taken before the decommissioning occurred. Courses from 2015-2017 were downloaded and stored offline.

Why did we need to archive/delete courses in Blackboard?

The licence agreement for Blackboard ceased at the end of 2017.

The MyUni Transform team have transitioned content from Blackboard to Canvas for all University of Adelaide courses.

In order to meet our obligations under the General Disposal Schedule 24 for Universities of South Australia, course material from the past 3 years in Blackboard was archived and stored offline.

Archived courses older than 3 years will be deleted on a rolling annual cycle.

When did this work happen?

The process of archiving courses in Blackboard has commenced as of November 2017. Any changes made to courses after November was not captured.

How much is being archived?

Any records from the last three years in the Blackboard system relating to:

· Marking of individual assessment components such as assignments, examinations and essays. Includes mark sheets, recital sheets, etc.

· Statement of assessment methods for topics/courses

· Student practical and fieldwork assessments

· Award and non-award course/topic delivery. Includes field work components, arrangements for laboratory sessions, administration of professional placements, provision of mentoring services, preparation of course/topic schedules/timetabling, workload administration, etc.

· Subject resources and material used in course/topic delivery, e.g. subject outlines, study guides, readings, audio-visual teaching aids, reading lists, assignment lists, lecture notes.

Access to course content from the last three years, formerly held within Blackboard, may be provided on request.

What data won't be archived?

Data that should not be stored in the LMS and won’t be archived includes:

· Master copy of examination question papers

· Records relating to medical students clinical assessments

· Practicum records relating to the actual practice or provision of service to an individual client. Includes client/patient files.

· Master copy of University calendars, faculty handbooks and course/topic guides containing descriptions of course/topic content and requirements

Any third party content in Blackboard (e.g. Turnitin assignments) will not be included in the archives.

Reminder: There is a requirement to keep records relating to medical students clinical assessments and practicum records relating to the practice or provision of service to an individual client from past 20 years (refer to the General Disposal Schedule 24) in a secure location. This information should not be stored in the LMS. Final versions should be captured in HPE Content Manager.

Will I be able to access the archived courses to retrieve course material?

It is expected that course coordinators have extracted course content prior to the decommissioning of Blackboard.

Courses formerly within Blackboard will be inactive. Access may be provided on request via the Director, LEI in consultation with Technology Services. It should be noted that the accessed course will not reflect the format and layout of the former Blackboard course and will not include student interactions.

Will the archives ever be deleted?

Yes. Archived courses older than 3 years will be progressively deleted on a rolling annual cycle.

Will MyUni courses ever be archived or deleted?

The University has an obligation to meet the General Disposal Schedule 24 for Universities of South Australia and has developed a course retention model for MyUni.

News Feed - Twitter

Can I embed a Twitter Feed into my course?

Yes. There are two ways to do this. See Twitter embedding.